Live Chat Support Software

Contact Technical Support


1. Phone Support

  Call 763-475-6979
8AM - 5PM CST Monday - Friday

2. Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6979.


3. Email Support

Factory Service.

All service for Primera products is done at our authorized repair center in Minnesota, USA. For in warranty or out of warranty service, you must first contact tech support via one of the methods described on this page to setup a Return Material Authorization (RMA). If your product is beyond its limited warranty period (Out of Warranty) or is not covered by an Extended Warranty and it needs to be serviced, Primera will be pleased to repair it on a flat fee basis. Refer to the link below to determine whether your product is serviceable and what the flat fee will be.

Flat Rate Repair Fee Table